Terms and Conditions

General terms and conditions of purchase apply to purchasing from CVSTOMIZED. Dutch law applies to all texts, orders and agreements of Primal Herbs.

Article 1: General

1.1 In these Purchase Conditions the following terms have the following meanings: "CVSTOMIZED" or "cvstomized.com Internet-Shop": CVSTOMIZED; customer: the (potential) customer of items and / or services of CVSTOMIZED; "Confirmation": the confirmation of receipt, as described in Articles 2.2 and 3.1. "Purchase Conditions": these Purchase Conditions.
1.2 These Purchase Conditions apply to all offers, orders and agreements of CVSTOMIZED. By establishing an agreement between the customer and CVSTOMIZED by means of the procedure as described in these Purchase Conditions, the customer expressly accepts these conditions.
1.3 All rights and claims, as in these Purchase Conditions, and in any further agreements that are stipulated for CVSTOMIZED, are also stipulated for the benefit of intermediaries and other third parties engaged by CVSTOMIZED.
1.4 Deviations from these Purchase Conditions are only valid if they have been expressly agreed in writing with CVSTOMIZED.
1.5 If (a) provision (s) of these Terms and Conditions of Sale is / are / are void or is / are being destroyed, the other provisions of these Terms and Conditions of Sale will be fully effective and the customer will then enter into consultation with regard to (a) new provision (s). to agree to replace the null and void or nullified provision (s), whereby the purpose and scope of the null and void or nullified provision (s) will be observed as much as possible.
1.6 CVSTOMIZED has the right at all times to change these Purchase Conditions and the content of the CVSTOMIZED website.

Article 2: Offers and agreements

2.1 All offers made on the CVSTOMIZED website are without obligation, even if they contain a term of acceptance. CVSTOMIZED reserves the right to withdraw offers at any time. All offers are subject to availability. Price changes are reserved at all times.
2.2 An agreement between CVSTOMIZED and the customer is established after the customer:
placed an order on the website of CVSTOMIZED, by completing the order form completely and correctly on the website of CVSTOMIZED;
the customer then clicks on the "Checkout" icon on the website of CVSTOMIZED;
hereafter confirming by the customer that the information provided by the customer is correct and processing the payment of the customer, by visiting the website of CVSTOMIZED clicking the "Send order" icon,
on this from CVSTOMIZED has received a confirmation at the e-mail address of the customer dCVSTOMIZED has received the order from the customer (the confirmation of receipt).
2.3 The agreement contains all between the customer and CVSTOMIZED agreements made and replaces all previously made agreements, arrangements and / or agreements between the customer and CVSTOMIZED.
2.4 The administration of CVSTOMIZED applies, subject to proof to the contrary, as proof of the by the customer CVSTOMIZED orders given and payments made and by CVSTOMIZED deliveries made. CVSTOMIZED recognizes that electronic communications can serve as evidence. By accepting the Purchase Conditions, the customer also acknowledges this.
2.5 The confirmation of receipt will in any case state the following information:
a description of the product purchased by the customer and the number of products purchased by the customer;
the price of the product;
customer data such as name, customer number, home address, address to which the product will be sent, billing address (if different from the customer's home address and / or delivery address) and the customer's e-mail address and telephone number;
the order number of the agreement;
the e-mail address and / or telephone number of the department of CVSTOMIZED, where the customer can go with questions about the order.

Article 3: Prices / rates and payment

3.1 All prices for the goods offered are in Euro and include sales tax (VAT) and other levies imposed by the government and exclusive of handling and shipping costs, unless stated otherwise or agreed in writing.
3.2 All invoices will be paid by the customer, without discount or compensation, within fourteen (14) working days after the invoice date, unless otherwise agreed in writing.
3.3 In the event that the payment term is exceeded, is CVSTOMIZED entitled to charge interest of 1% per month to the customer from the due date of the invoice, whereby part of a month is counted for a whole month. CVSTOMIZED will send a reminder if the payment term is exceeded.
3.4 If, even after sending the reminder, the customer has not paid, not fully or not before the final date of payment stated in the reminder, CVSTOMIZED the right to charge its extrajudicial (collection) costs to the customer. The customer is also obliged to pay actual legal costs, insofar as a possible court costs order ends up at a lower amount.
3.5 In case of non-compliance by the customer with what has been agreed on payment CVSTOMIZED entitled to terminate the agreement with immediate effect extrajudicially or to suspend its obligations, as well as entitled to the customer without giving reasons access to the system of CVSTOMIZED to refuse.

Article 4: Delivery / delivery terms

4.1 Deliveries take place exclusively within Europe, unless on the website of CVSTOMIZED otherwise indicated.
4.2 The delivery time is normally on average 5 to 30 working days, unless stated on the website of CVSTOMIZED otherwise indicated. The delivery times are an indication and not a deadline.
4.3 The delivery period of the product is a maximum of thirty (60) working days or shorter than stipulated in the agreement between the customer and CVSTOMIZED.
4.4 When the agreed delivery period, for whatever reason, by CVSTOMIZED exceeded, will CVSTOMIZED notify the customer immediately in writing (by letter or e-mail). In that case, the customer has the authority to cancel the agreement with CVSTOMIZED to dissolve it, by this in writing (by letter or e-mail) CVSTOMIZED to report.
4.5 Any payments already made by the customer in the context of the previous article will be made as soon as possible, but in any case within fourteen (14) working days after CVSTOMIZED has received the request to terminate the agreement referred to in Article 4.4, refunded to the customer's bank or giro account.
4.6 The by CVSTOMIZED stated delivery times will never be regarded as deadlines, unless explicitly agreed otherwise.
4.7 Delivery takes place at the place and time that the goods are ready for shipment to the customer.
4.8 CVSTOMIZED reserves the right to make partial deliveries to the customer, so that an order is sent in two or more shipments.

Article 5: Force majeure and / or special circumstances

5.1 CVSTOMIZED is not obliged to fulfill any obligation towards the customer if it is prevented from doing so as a result of a circumstance that is not due to its fault, nor is it for its account by law, legal act or generally accepted beliefs.
5.2 Circumstances within the meaning of Article 5.1 include a business failure, a failure in the energy or material supply, transport delay, a strike and the non-delivery or late delivery by suppliers.

Article 6: Retention of title

6.1 All goods delivered to the customer remain the property of CVSTOMIZED, until all amounts owed by the customer for the goods delivered under the agreement have been paid in full CVSTOMIZED are satisfied.

Article 7: Risk

7.1 The risk during transport of the product ordered by the customer is for CVSTOMIZED. At the time of delivery of the product, or the moment that can reasonably be considered as delivery, the risk of the product is transferred to the customer, except for liabilities that are not legally applicable. CVSTOMIZED can be excluded.

Article 8: Intellectual and industrial property rights

8.1 The customer must have all intellectual and industrial property rights that rest on the by CVSTOMIZED to respect the delivered goods fully and unconditionally.
8.2 PCVSTOMIZED does not guarantee that the goods delivered to the customer do not infringe any intellectual and / or industrial property right of third parties and does not accept any liability in the event of any claim from third parties based on the statement that CVSTOMIZED delivered item is infringed on any right of a third party.

Article 9: Orders / communication

9.1 CVSTOMIZED is in no way liable for misunderstandings, damage, delays or unclear transmission of orders and communications as a result of the use of the internet or any other means of communication in the traffic between the customer and CVSTOMIZED, or between CVSTOMIZED and third parties, insofar as relating to the relationship between the customer and CVSTOMIZED.

Article 10: Cooling-off period


10.2 If the customer wishes to dissolve the agreement in accordance with article 10.1 of these terms and conditions, the customer must notify this in writing (by e-mail, letter or fax). CVSTOMIZED to report. The customer serves the product - after consultation with CVSTOMIZED - to send to a door CVSTOMIZED established return address. In this case, the customer must bear the costs and risk of shipping himself.
10.3 If the customer has already made some payments at the time the customer concluded the agreement with CVSTOMIZED pursuant to Article 10.1. and 10.2 of these Purchase Conditions, will CVSTOMIZED these payments within fourteen (14) working days after CVSTOMIZED has received the product returned by the customer, refund it to the customer.
10.4 CVSTOMIZED reserves the right to refuse returned products or to credit only part of the amount already paid, if it is suspected that the product has already been opened, used or through the fault of the customer (other than that of the customer). CVSTOMIZED or the supplier of the product) has been damaged.
10.5 If a product is returned that in the opinion of CVSTOMIZED has incurred damage that is due to an act or omission of the customer or is otherwise at the risk of the customer, CVSTOMIZED inform the customer of this in writing (by fax, letter or e-mail). CVSTOMIZED has the right to deduct the depreciation of the product as a result of this damage from the amount to be refunded to the customer.

Article 11: Guarantees

On the by CVSTOMIZED delivered products are covered by a warranty. This is the warranty as set by the manufacturer on its products. This warranty does not affect the rights of the customer arising from the law.

Article 12: Complaints

12.1 All complaints in connection with the delivery, quality, quality of the product or any other complaint will be processed CVSTOMIZED be taken seriously.
12.2 The customer must make a complaint known to the Support department of CVSTOMIZED (the details of this department are stated elsewhere in these Purchase Conditions).
12.3. CVSTOMIZED will try to resolve the complaint within ten (10) working days. CVSTOMIZED the customer will inform the customer about this in writing (by fax, letter or e-mail).

Article 13: Personal data

13.1 Personal data entered by the customer will be included in a file. These data will be used for the execution of the customer's order.
13.2 Unless the customer has indicated that the customer does not appreciate this, the customer's data will be included in a central file of CVSTOMIZED. This data will be used to keep the customer completely up-to-date with regard to the business and services of CVSTOMIZED. The processing of the customer's data will take place in accordance with applicable laws and regulations.
13.3 If desired, the customer can inspect the data provided by CVSTOMIZED about the person of the customer are included in the file of CVSTOMIZED. The customer is entitled to request changes to the data if these data are incorrect.

Article 14: Support Department of CVSTOMIZED

All correspondence on the basis of these Purchase Conditions takes place with:

CVSTOMIZED, Support department
1911 BK House number 49
email ser@cvstomized.com

Article 15: Miscellaneous

15.1 If the customer to CVSTOMIZED states an address in writing is CVSTOMIZED entitled to ship all orders to the relevant address, until the customer CVSTOMIZED passed on a new address.
15.2 If by CVSTOMIZED deviations from these Purchase Conditions, whether tacitly or otherwise, are permitted for a short or longer period of time, this does not affect its right to demand immediate and strict compliance with the Purchase Conditions. The customer can never assert any right on the basis of that CVSTOMIZED applies these Purchase Conditions flexibly.
15.3 CVSTOMIZED is authorized to make use of third parties in the execution of the customer's order (s).

Article 16: Applicable law and dispute settlement

16.1 On all offers, orders and agreements from CVSTOMIZED Dutch law is applicable.
16.2 Disputes between CVSTOMIZED and the customer will be submitted to the competent Dutch court in Amsterdam.