The Netherlands | Populierenlaan 49 | 1911BK Uitgeest

Our company address for billing and retouring.

Frequently Asked Questions

Please read our FAQ before sending us a message.

What if I want to return my order?

It is not possible to return your order. However, we do accept errors when there is something wrong with the product. We will fix it and pay for the shipping costs as well. We recommend fitting the type of shoes you want first, before ordering your product from us. Just so that you’re 100% sure you’ve got the right size. We are not obligated by law to accept returns, the reason for this can be found on the internet or in our Terms & Conditions. 

How long will the delivery take?

We strive to deliver our products within 5-20 working days, due to high orders. It sometimes occurs that the delivery estimate gets exceeded, because we guarantee to deliver perfectly customized products.

How secure is shopping in the Online Shop? Is my data protected?

We are a professional company with strict rules and order. Our webshop is 100% safe for shopping and keeping all our customers information safe.

What exactly happens after ordering?

When we receive your order, we will begin making the products you paid for. It takes a long time to customize most products so this process takes the most time. After the product is finished customizing, we will send our product to you. You will receive an e-mail when the product is finished. You will also receive the Track & Trace code automatically.

Are the Dr. Martens original?

Absolutely. If we use branded products, they are original. We will never sell counterfeit products. Receipts are included with the products!

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Company information

Chamber of Commerce number (KvK-nummer): 71098860

VAT-number (BTW-nummer): NL231821918B01

IBAN: NL94 KNAB 0257 9450 75